Total Calls
17
Avg 10.8m duration
Team Metrics
Team Leaders - Evaluate 100% of interactions with full visibility.
Team leaders gain complete visibility into how conversations actually unfold - not just outcomes, but execution. Kolby captures and evaluates every interaction against defined standards, revealing patterns across individuals and the entire team. This makes coaching objective, scalable, and repeatable, turning performance data into clear direction for improvement, accountability, and consistent results.
POST-CALL ANALYSIS · SCORE · COACH · SCALE
Post-Call Analysis of Team Sales Calls
Kolby converts every call into structured performance data. Leaders can review call outcomes, scores, talk tracks, objection handling, and next-step quality across the team. Use the search and filters to isolate patterns by rep, product, or call type, then coach the specific behaviors that drive conversion. This is how you standardize execution, reduce variance, and scale what works across the entire sales org.
For Sales Team Leaders.
Spot patterns, coach faster, and set a clear standard your team can repeat.
For Reps.
Know exactly what to practice - and what to say next time when “we already have sand” shows up.
Average Score (≥ 2 min)
60.7/100
Improving week over week
Best Score (≥ 2 min)
82
Lowest: 11
Excellent Calls
0
0% of calls
Recent Call Summaries
Click any call to see highlights, coaching points, and the full transcript.
Last updated: 1/7/2026
82/100
Mining/ Minerals
Dec 15 · 07:12 PM•8m
•Strong close
Leader sees: what to replicate
55/100
Mining/ Minerals
Dec 15 · 06:57 PM•4m
•Missed questions
Rep gets: exact fixes
62/100
Mining/ Minerals
Dec 15 · 06:46 PM•5m
•Objection drift
Leader sees: why it slipped
48/100
Mining/ Minerals
Dec 15 · 10:03 AM•12m
•Weak next step
Rep gets: practice plan
20/100
Mining/ Minerals
Oct 23 · 02:07 PM•6m
•Off-script
Leader sees: training gap
How to use this:
pick one “green” call to replicate, one “red” call to fix, and coach the pattern — not the person.
That’s how you turn “we already have sand” into “when can we start the test?”
Full Conversation Transcript with Message Balance
This is how sales leaders turn live conversations into data and remove guesswork. Sales leaders get a complete time-aligned record of what actually happened on the call. Message balance quantifies control, discovery depth, and buyer engagement. Leaders use this to identify where discovery tightened or broke down, where differentiation was introduced, and where next steps were either earned or missed - then coach to those specific moments with precision.
82/100
Call score
Message Distribution
Interpretation: If the agent is above ~65% consistently, discovery typically compresses. If the customer is above ~55%, control and next-step capture typically degrade.
Full Conversation Transcript
Customer
07:12:21 PM
Hey - yeah, we can talk. What’s this about?
Agent
07:12:24 PM
Hi - this is Jennifer. I’ll keep this tight. Are you buying sand mainly for erosion control, drainage performance, or appearance?
Customer
07:12:53 PM
Erosion control. We replenish a lot and it’s getting expensive.
Agent
07:13:08 PM
Got it. Two baselines so we don’t guess: how often are you replenishing, and what’s the annual spend on sand + labor?
Customer
07:13:29 PM
Every 6-8 weeks in peak season. Spend is… six figures when you include crews.
Agent
07:13:47 PM
That’s the right frame - total cost, not price per ton. When you say “sand,” are you using a general fill blend, or a graded sand engineered to resist washout?
Customer
07:14:05 PM
General fill. Honestly, sand is sand, right?
Agent
07:14:22 PM
Category is the same. Performance isn’t. Grain profile and fines determine compaction and drainage - one blend washes out and slumps, the other holds shape and drains predictably. If we reduce one replenishment cycle per quarter, does that justify a higher material cost?
Customer
07:14:51 PM
If you can prove it, yes. We can’t take a risk mid -season.
Agent
07:15:10 PM
Agreed. Next step should be a controlled test: a small section, measured before/after, and a 2-week check after the first weather event. If it holds grade and reduces washout, we expand. Can we pick a 10×20 area and a date this week?
Over time, transcripts make coaching precise, repeatable, and directly tied to revenue outcomes.
Team-Level Performance, Fully Quantified
This view gives sales leaders a real-time snapshot of team execution across calls, minutes, and outcomes. You can immediately see who is active, how capacity is being used, and where performance is trending - without digging into individual calls. Scores, usage, and recency work together to surface coaching priorities, identify outliers, and allocate attention where it will have the highest impact. This is the control panel leaders use to manage consistency, efficiency, and improvement at scale.
Total Agents
16
16 active, 0 suspended
Total Calls Used
342
Avg 22.8 per agent
Total Minutes Used
1,486
Avg 4.3m per call
Team Avg Score
71/100
Trending up this week
Agent Performance Metrics
Detailed performance data for your team
| Agent | Status | Calls Used | Minutes Used | Remaining | Avg Score | Last Updated | Actions |
|---|---|---|---|---|---|---|---|
|
SL
Steve Smith
ssmith@gmail.com
|
Active | 18 · 18 tracked | 74 · Avg 4.1m | 0 calls · 0 mins | 72 Solid | Jan 7, 2026 | ↗ |
|
JM
Jordan Miles
jordanmiles@gmail.com
|
Active | 26 · 26 tracked | 112 · Avg 4.3m | 0 calls · 0 mins | 89 Excellent | Jan 7, 2026 | ↗ |
|
AR
Alyssa Reed
alyssareed@gmail.com
|
Active | 24 · 24 tracked | 98 · Avg 4.1m | 0 calls · 0 mins | 84 Strong | Jan 7, 2026 | ↗ |
|
KC
Kendra Collins
kendracollins@gmail.com
|
Active | 21 · 21 tracked | 88 · Avg 4.2m | 0 calls · 0 mins | 76 Solid | Jan 6, 2026 | ↗ |
|
DT
Derrick Tate
derricktate@gmail.com
|
Active | 28 · 28 tracked | 120 · Avg 4.3m | 0 calls · 0 mins | 81 Strong | Jan 6, 2026 | ↗ |
|
NV
Nina Vaughn
ninavaughn@gmail.com
|
Active | 19 · 19 tracked | 80 · Avg 4.2m | 0 calls · 0 mins | 74 Solid | Jan 6, 2026 | ↗ |
|
MB
Marcus Brooks
marcusbrooks@gmail.com
|
Active | 23 · 23 tracked | 101 · Avg 4.4m | 0 calls · 0 mins | 68 Coachable | Jan 5, 2026 | ↗ |
|
TP
Tessa Parker
tessaparker@gmail.com
|
Active | 20 · 20 tracked | 87 · Avg 4.3m | 0 calls · 0 mins | 79 Strong | Jan 5, 2026 | ↗ |
|
LS
Logan Shaw
loganshaw@gmail.com
|
Active | 27 · 27 tracked | 116 · Avg 4.3m | 0 calls · 0 mins | 58 At Risk | Jan 5, 2026 | ↗ |
|
CH
Carmen Hill
carmenhill@gmail.com
|
Active | 22 · 22 tracked | 94 · Avg 4.3m | 0 calls · 0 mins | 71 Solid | Jan 4, 2026 | ↗ |
|
RB
Riley Bennett
rileybennett@gmail.com
|
Active | 25 · 25 tracked | 109 · Avg 4.4m | 0 calls · 0 mins | 63 Needs Coaching | Jan 4, 2026 | ↗ |
|
EW
Evan Wright
evanwright@gmail.com
|
Active | 29 · 29 tracked | 131 · Avg 4.5m | 0 calls · 0 mins | 92 Elite | Jan 4, 2026 | ↗ |
|
HA
Hailey Adams
haileyadams@gmail.com
|
Active | 17 · 17 tracked | 73 · Avg 4.3m | 0 calls · 0 mins | 70 Solid | Jan 3, 2026 | ↗ |
|
OS
Omar Silva
omarsilva@gmail.com
|
Active | 16 · 16 tracked | 69 · Avg 4.3m | 0 calls · 0 mins | 54 At Risk | Jan 3, 2026 | ↗ |
|
BP
Brielle Patel
briellepatel@gmail.com
|
Active | 31 · 31 tracked | 144 · Avg 4.6m | 0 calls · 0 mins | 86 Strong | Jan 2, 2026 | ↗ |
|
WG
Wyatt Grant
wyattgrant@gmail.com
|
Active | 23 · 23 tracked | 104 · Avg 4.5m | 0 calls · 0 mins | 66 Coachable | Jan 2, 2026 | ↗ |
Complete visibility into your sales floor.
Kolby converts calls into clear coaching signals - so you enforce standards, fix leakage, and scale what wins.
Spot pipeline leakage
Identify where deals stall: weak discovery, missed next steps, slow follow-up, and objection breakdowns.
Enforce standards at scale
Track script adherence, compliance flags, and call quality - without listening to hours of recordings.
Coach with receipts
Get talk/listen ratio, trendlines, and rep consistency - then coach the exact moment that changed the call.
Reduce risk + surprises
Surface compliance issues, quality dips, and coaching gaps early - before they hit revenue, churn, or brand.
Built for enterprise teams that live on the phone.
Next step
Capture the details that matter, every time
Automatically capture call reason, resolution, and outcomes with industry-leading accuracy and latency. Within seconds, Kolby delivers concise, editable summaries and syncs them with your CRM(coming soon) so critical context is never lost.
