Frequently asked questions

Seamlessly. Kolby operates as a fully managed, horizontally scalable cloud platform built to handle massive inbound and outbound call volumes across multi-team organizations. Real-time coaching, transcription, and analytics automatically scale during surges, while intelligent queueing ensures zero dropped sessions - keeping every team connected, responsive, and performing at peak levels no matter the demand.

Minutes are limitless for each team seat. We keep you online no matter what.

Admin dashboards show active users, call coverage, “excellent call” counts, score trends, objection-handling grades, and time-to-next-step.

By default we retain transcripts, scores, and analytics to power coaching and historical reporting. Please note: the transcription does not capture private or personal information such social security numbers, credit card, DLs, birthdays and more.

Yes. Kolby attaches to live transfer calls easily. CRM integration is coming soon. Reps don’t change their workflow.