The customer shares something
They mention family, a move, work, a hobby, a milestone, or another personal detail.
KOLBY AI / LIVE CALL FEATURE
Rapport Builder.
Kolby listens for personal details customers naturally share during a call, then suggests relevant, open-ended questions that help you build a genuine connection.
● Standard feature — all Kolby usersCustomer says
“Yeah, we're actually moving to Texas next month. My wife got a new job down there.”
Rapport opportunity recognized
“That's exciting. What are you most looking forward to about the move?”
Context: moving · family · new job
Example conversation for illustration.
HOW IT WORKS
Listen. Recognize. Ask.
Three steps, while the conversation is happening.
Kolby spots the opening
The conversation is analyzed for relevant moments that could naturally deepen the connection.
You see the next question
Kolby suggests an open-ended follow-up so you can listen and learn more instead of rushing back to the pitch.
EXAMPLES
What a rapport opportunity looks like.
Every suggestion responds to something the customer actually said.
Family
“My wife and I just had our first baby.”
KOLBY SUGGESTS“How has life changed since becoming parents?”
Work
“I've been with the company almost 20 years.”
KOLBY SUGGESTS“What's kept you there for so long?”
Location
“We just moved here from Chicago.”
KOLBY SUGGESTS“What brought you out here?”
Hobbies
“I usually spend my weekends golfing.”
KOLBY SUGGESTS“How did you get into golf?”
Travel
“We're heading to Italy this summer.”
KOLBY SUGGESTS“What made you choose Italy?”
Kids
“My daughter is graduating this year.”
KOLBY SUGGESTS“What is she thinking about doing next?”
Pets
“Sorry about the barking. That's our new puppy.”
KOLBY SUGGESTS“What kind of puppy did you get?”
Milestones
“We're getting married in October.”
KOLBY SUGGESTS“How's the wedding planning going?”
Life changes
“I'm retiring at the end of the year.”
KOLBY SUGGESTS“What are you looking forward to most?”
BETTER QUESTIONS
Not a script. A reason to be curious.
Rapport Builder suggests questions about the other person, rather than prompting you to turn the conversation back to yourself.
AVOID
“Tell them you like baseball too.”
ASK INSTEAD
“What position does your son play?”
AVOID
“Do you like living there?”
ASK INSTEAD
“What do you like most about living there?”
Included as a standard Kolby AI feature. Prompts are contextual suggestions; users decide when and how to respond.