STEP 2

Live call execution

If your sales reps aren’t sure what to say and
where to say it -you are leaking revenue. Step two is how we stop the leakage.

imagine

Your training efforts reinforced in real time on sales calls.

Reps not drifting off-script or forgetting what to say.

imagine

Fewer missed moments. Consistent execution.

Reps not letting opportunities slip away.

imagine

More confident conversations.

Reps staying on track. Providing clearer answers. Steadier pacing.

Kolby is an extension of the sales leader - listening to every call and providing suggestions on the rep's dashboard in real time.

Reps get a world-class sales coach, AI, and your company's training playbook helping them turn consumers into paying customers.

LIVE

Objection Handling

Latest AI responses to objections

  • Price
    I completely understand wanting to keep costs as low as possible, Steven. However, dropping liability limits and uninsured motorist coverage could leave you exposed to significant risks. Let me explore options that balance affordability with the protection you need.
  • Personal Situation
    Thanks for sharing that, Steven. As a teacher, your time matters- and I want to make sure your insurance works just as hard for you. Homeownership and your excellent credit can qualify you for discounts many people don’t realize they’re eligible for.
  • Price
    What sets us apart isn’t just the savings, it’s the value you receive for your premium. We tailor coverage so you’re not paying for things you don’t need—while still protecting you against risks that could cost far more down the line.
Sales professional on a call
70+ languagesSales TemperaturePreferred ToneNext Best ActionKey ObjectionsValue DriversUrgency FactorsObjection HandlingNeeds DiscoveryProduct PresentationClosing & Next StepUpselling & Opportunity RecognitionOverall PerformanceMessage DistributionKey Improvement Areas70+ languagesSales TemperaturePreferred ToneNext Best ActionKey ObjectionsValue DriversUrgency FactorsObjection HandlingNeeds DiscoveryProduct PresentationClosing & Next StepUpselling & Opportunity RecognitionOverall PerformanceMessage DistributionKey Improvement Areas

In-Call Coaching

LIVE

Overview and next steps

Duration
08:15
Sales Temperature
Cold — customer focused on lowest rate and dismisses add-ons.
Preferred Tone
Professional / Clear
Next Best Action
Acknowledge desire for low rate; reframe risk of reducing liability coverage.
Key Objections
Wants quick solution and minimum coverage.
Value Drivers
  • Lowest possible premium
  • Simple, no-coverage options
  • Quick resolution
Urgency Factors
  • Recent premium increase
  • Wants decision today

Call Transcription

LIVE
  • Sales Rep

    Perfect. On teachers’ discount between that and home ownership, we can bring your premium down without skipping protection.

  • Sales Rep

    I see 100/300 liability and collision. We can keep protection while balancing affordability.

  • Customer

    I don’t want extras. Just give me the cheapest you can find.

  • Sales Rep

    Totally hear you on savings. Smart path is discounts like home + auto bundle so you save without exposing yourself to big out-of-pocket risk.

Execution support in the heat of the moment.

Kolby Desktop Interface

Sale team leaders don’t have to carry the floor alone anymore.

Live calls are where training usually breaks. Reps forget. Pressure hits. Old habits win. With Kolby on the call, your standard shows up in the moment it matters. Your coaching gets executed. That’s how you increase conversion rates when you can't physically be on every call.

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