Generate detailed notes throughout each conversation
Continuously extract custom entities and structured notes as the conversation unfolds. Reps can verify and reference critical information in real time, reducing errors, accelerating escalations, and minimizing after - call work in regulated industries where every detail matters.
Post-call analysis
Transcript + Message Balance (in one view)
“Sand to the beach” is the example. The value is the transcript: it turns call coaching into evidence, patterns, and revenue levers.
Message Distribution
Coaching shortcut: If the agent stays above ~65% consistently, discovery compresses. If the customer rises above ~55%, control and next-step capture drift.
Full Conversation Transcript
Honestly… sand is sand, right? Why would I pay more?
Totally fair. If you’re buying “general fill,” you’re right—price dominates. The difference shows up when the sand has to hold under wave impact. Quick check: are you trying to reduce regrade frequency, or just restock volume?
Regrade frequency. That’s what’s killing us.
Perfect—then we’re not talking “sand.” We’re talking predictability. Two numbers and I can scope it: how often are you regrading in peak season, and what’s the all-in cost when you include labor and equipment?
Every 6–8 weeks. All-in… it’s ugly. Six figures when you include crews.
That’s the frame. If we can reduce even one cycle, it pays for itself. Next step: I’ll send a 2-minute checklist for site length + access constraints, then we set a scope call and lock a delivery window.
Detection & Redaction
Kolby automatically detects and redacts sensitive data - such as credit card numbers and personally identifiable information(PII) - through a combination of pattern recognition and context-aware logic, with 90%+ accuracy.
Next step
Context, captured - every time.
Every call produces moments that determine the outcome why they called, what mattered, where momentum shifted, and what needs to happen next. Transcription captures those moments automatically, so nothing relies on memory, note-taking, or guesswork.
