KOLBY AI / GRADE

Standard feature · All users

Post-Call Analysis & Grading.

After a sales call, Kolby provides a performance score, detailed feedback, and specific areas to improve. Review what happened and prepare for the next conversation.

For individual reps, sales coaches, teams, and businesses.

✦ KOLBY / CALL PERFORMANCEExample report

OVERALL SCORE

82 / 100

Outcome
Follow-up scheduled

Opening & Rapport

Discovery & Pain

Product Presentation

Objection Handling

Closing & Next Steps

Differentiation & Value

WHAT WORKED

Clear presentation of the solution and strong differentiation.

IMPROVE NEXT CALL

Ask more discovery questions before discussing price.

01 / SIX SCORING DIMENSIONS

Every stage of the call, evaluated separately.

Individual scores help identify whether the opportunity was developed, presented, and closed effectively.

Opening & Rapport

Confidence, credibility, connection, and how the conversation begins.

Discovery & Pain

Questions asked, underlying needs, buying process, and urgency uncovered.

Product Presentation

Clarity, relevance, accuracy, and connection between features and customer needs.

Objection Handling

How the rep acknowledges, addresses, and moves beyond resistance.

Closing & Next Steps

Commitment, clear next actions, confirmed timing, and follow-through.

Differentiation & Value

Reasons to choose the solution, evidence, value, and competitive positioning.

02 / ACTIONABLE FEEDBACK

Strengths, weak spots, and the next correction.

Kolby connects each assessment to specific moments in the conversation—not just a generic score.

SECTION 2 / DISCOVERY70 / 100

What you did well

Identified the customer's operational challenge and asked about its impact.

What needs work

Moved to the solution before confirming the decision maker, budget owner, and purchase timeline.

Fix this next call

Ask who will approve the decision and what the customer needs to see before moving forward.

Specific coaching

Review exactly which questions were missed and what to ask instead.

Section-by-section review

Separate an effective opening from weak discovery or an unfinished close.

Repeatable strengths

Identify successful phrasing and approaches worth practicing again.

Next training priority

Use the lowest-performing skill to guide a focused roleplay or drill.

03 / INDIVIDUAL PERFORMANCE

Review calls. Spot patterns.

A personal performance view helps users compare results, revisit their strongest calls, and identify recurring weaknesses.

MY CALL SUMMARIESExample data

Total calls17

Average score60.7

Best score82

Customer conversation

Strong close · Follow-up secured

Customer conversation

Missed discovery questions

Customer conversation

Objection handling needs work

Customer conversation

Next step left unconfirmed

Review high-scoring calls

Identify language and techniques worth repeating.

Correct low-scoring calls

Prioritize one or two recurring skills instead of trying to fix everything at once.

Track progress over time

Look at average scores, call outcomes, and improvement by skill area.

04 / CONVERSATION RECORD

The full transcript, not just the summary.

Review the exchange behind each score, with the conversation organized by speaker and timing where available.

CALL TRANSCRIPTIllustrative sample

Speaker balance

Agent 64%Customer 36%

Customer · 00:03“We can talk. What’s this about?”

Agent · 00:06“I'd like to understand how you're handling the issue today.”

Customer · 00:18“We've been spending more time on it than we expected.”

Agent · 00:25“Where is that creating the biggest problem for your team?”

Review the actual exchange

Find the moment an objection appeared or a question was missed.

Analyze speaking balance

See whether the customer had room to explain their needs.

Improve future conversations

Use real call examples in one-on-one coaching, group review, and practice sessions.

05 / LEADERSHIP VIEW

Team and program performance.

Where team or program management is enabled, leaders can review call volume, scores, and coaching priorities across their users.

TEAM PERFORMANCE OVERVIEWExample dashboard

Team members16

Calls analyzed342

Average score71

Team member	Calls	Average score	Coaching focus
Evan Wright	29	92	Share successful techniques
Jordan Miles	26	89	Maintain consistency
Alyssa Reed	24	84	Sharpen closing
Marcus Brooks	23	68	Discovery questions
Logan Shaw	27	58	Objection handling
Riley Bennett	25	63	Confirm next steps

For Sales Reps

Understand your own results and know what to practice next.

For Managers

Spot common team weaknesses and focus coaching time.

For Sales Coaches

Review participant development and identify skills requiring attention.