Differentiate overnight
Offer AI-coached live transfers as your own solution. Your brand becomes the premium option in the market.
Providers: How White-Label Works
White-label puts your brand in front while Kolby runs in the background—coaching every live call, transcribing every word, and surfacing insights—without adding new systems or downtime.
What is “white-label” (in plain English)?
White-label means your clients see your company’s name, colors, and experience—not ours. Kolby powers the AI behind the scenes, but the credit stays with you.
Client sees: Your brand name, your logo, your colors, your dashboards.
Behind the scenes: Kolby transcribes every call, coaches in real time, and sends insights—no extra lift on your team.
Why providers choose white-label
Stand out immediately, win more renewals, and keep the credit for performance.
Higher retention & renewals
When calls perform better, contracts last longer. White-label turns your “vendor” into your client’s “must-have”.
No new systems or downtime
Kolby runs quietly in your existing flow—no migrations, no switching tools, no extra workload for your team.
Enterprise controls
SSO/SAML, role-based access, audit history, configurable retention, and data isolation per customer.
Real-time proof
Every word is transcribed, every objection is heard, and coaching happens live—so outcomes improve fast.
Credit stays with you
Reporting and support run through us, but the recognition—brand and results—remains yours.
Step-by-step: from hello to go-live
1
Discovery (30–45 min)
We confirm call flows, target queues, branding, and success criteria. You choose White-label or “Powered by”.
2
Brand setup
We apply your logo, colors, and naming across the experience. No code changes required on your side.
3
Activation
Kolby attaches to your live transfer calls; coaching begins immediately without changing your dialer stack.
4
Pilot & QA
We run a short pilot on select queues to verify guidance, measure lift, and fine-tune objections/scripts.
5
Go-live
Roll out across teams with dashboards and summaries. Your brand is front and center on everything.
6
Ongoing improvement
Kolby flags gaps, tracks outcomes, and updates guidance—so performance keeps climbing.
Common questions
What’s the difference between White-label and “Powered by Kolby”?
White-label uses your brand name only; Powered by Kolby shows your brand with a small “Powered by Kolby” tag. Same tech—just different branding.
Will my team need new software?
No. Kolby runs alongside your existing dialer/phone stack and activates on live transfer calls. No migrations or downtime.
Who handles support and reporting?
We do—quietly. Your clients interface with you; we provide the reporting backbone and help you shine.
What about security and compliance?
SSO/SAML, role-based permissions, audit logs, encryption at rest/in transit, configurable retention, and data isolation per customer are available.